Eliminating Phone Work in Clinics—A Former Medical Clerk Launches a SaaS Crowdfunding Campaign with a Social Mission

Hump Inc. announced the launch of its crowdfunding campaign on May 14, 2025, to support the development of "Medicall," a SaaS-based phone automation service designed for clinics. CEO Maki Togu, who has a background in medical administration, created Medicall to relieve the burden of daily phone calls in outpatient clinics while enabling healthcare workers to earn extra income through a referral-based model. The campaign, hosted on CAMPFIRE, is targeting 2 million yen, which will be allocated to patent application costs and community operations for healthcare professionals.

Many clinics handle around 30 incoming calls per day, and nearly two-thirds of them could be managed through automated responses. This amounts to roughly 200 hours annually spent on phone duties, which contributes to hidden overtime and staff burnout. With a nurse shortage, an 11% turnover rate, and a 2.3x job opening ratio, the need for efficiency is growing more urgent.

Medicall addresses these issues through a suite of features including 24/7 IVR with voice transcription, patient management linked to ID numbers, and phone-based queue registration. At a starting price of 2,800 yen per month, the tool offers cost-effective improvements for clinic operations. It also introduces a "side income" referral program that allows medical staff to earn income by recommending Medicall to clinics. The reward structure includes 30,000 yen per referral and recurring commissions based on usage, making participation accessible.

The crowdfunding campaign offers a range of rewards—from simple thank-you messages and partner registration rights to discounted implementation plans for clinics and advertising opportunities for companies. CEO Togu emphasized the importance of building a work environment where healthcare workers can focus on patient care and called for public support to bring this vision to life.

source : https://www.xpley.com/ja/news/news258